Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping is typically between 15 and 21 days. In some instances, it can take up to 45 days.
You don’t need to register an account to buy from our shop.
However, you can still create an account by clicking “My account” in the header of in the footer menu.
You can also see a link to register during your checkout.
Click on “My account” icon in the header of the site or in the footer menu.
Then click on “ADDRESSES” to add your shipping address.
You can track the status of your order by clicking on “Tracking” in the footer menu.
No, since we use third-party gateways such as PayPal, we don’t keep your credit card information in our servers.
Yes, we ship to over a hundred countries worldwide.
Products are often shipped from multiple warehouses, meaning that different products from the same order, may arrive separately.
If you need to swap an item
Returns and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Read our returns policy.
Contact us first so we can provide you with our returns address.
Click on “Customer Help” icon in the header menu or in the footer menu.
You can also contact us via the contact us page.
Contact our support as fast as possible so we can try to change it before your item is shipped.
Orders cannot be altered or canceled once they’ve passed that 60-minute mark and are in pending.
Yes. You can always pre-order an item after it sold out and we will try to find it for you.