Refund and Returns
Last Updated: February 2026
At Sanda Watch, we want every customer to have a positive shopping experience. If you receive a defective or damaged item, we are here to help with a simple return and refund process.
Return Eligibility
We accept returns under the following conditions:
- The item arrives damaged or defective.
- The product is not functioning properly upon arrival.
- The return request is submitted within 14 days of delivery.
- The product is unused and includes its original packaging.
To request a return, contact us at:
Please include your order number and clear photos or videos showing the issue.
Non-Returnable Situations
We do not accept returns for:
- Change of mind
- Incorrect size preference
- Minor differences in color due to screen settings
- Normal wear and tear
- Damage caused by misuse or improper handling
Return Process
- Contact us within 14 days of delivery.
- Provide your order number and details about the issue.
- If approved, we will provide return instructions.
Please do not send any item back before contacting us.
Return Shipping Responsibility
If the product is confirmed defective or damaged upon arrival, we will provide a replacement or refund according to your situation.
For approved returns that are not related to product defects, return shipping costs may be the responsibility of the customer.
Refunds
Once the returned item is received and inspected, we will notify you of the refund decision.
Approved refunds are processed within 5–10 business days to the original payment method.
Order Cancellations
Orders can be canceled within 12 hours of purchase if they have not entered processing.
After an order has been processed or shipped, cancellation is no longer possible.
Late or Missing Refunds
If you have not received your refund after the processing period:
- Check with your bank or payment provider.
- Contact us at contact@sandawatch.net.
Contact Information
Business Name: Sanda Watch
Email: contact@sandawatch.net
Phone: +212722934035